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eGovernment can transform citizen service, provide access to information to empower citizens, enable their participation in government and enhance citizen economic and social opportunities, so that they can make better lives, for themselves and for the next generation.

The word “electronic” in the term e-Governance implies technology driven governance. E-Governance is the application of Information and communication Technology (ICT) for delivering government Services, exchange of information communication transactions, integration various stand-one systems and services between Government-to-citizens (G2C), Government-to-Business (G2B), Government-to-Government ( G2G) as well as back office processes and interactions within the entire government frame work.

Through the e-Governance, the government services will be made available to the citizens in a convenient, efficient and transparent manner. The three main target groups that can be distinguished in governance concepts are Government, citizens and businesses / interest groups. In eGovernance there are no distinct boundaries.

The model for eGovernance is a one-stop portal, where citizens or stake holders have access to a variety of information and services. An ideal portal would be a single window for information dissemination where a citizen and all stake holders would be able to access all services and obtain relevant information such as in a citizen facilitation centre.

Generally four basic models are available-Government to Customer (Citizen), Government to Employees, Government to Government and Government to Business. Generally not all stakeholders have the same desired end-state which inhibits the possibility of a one-stop portal.

E-Governance is the use of a range of modern Information and Communication Technologies such as Internet, Local Area Networks, mobiles etc. by Government to improve the effectiveness, efficiency, service delivery and to promote democracy

Governance: An Information perspective

  • Representative democracy relies on supposition that best way to make a decision is wider participation for all its citizens having access to relevant information.
  • Government is by nature an information intensive organization.
  • Information is power and information management is political .

Governance: In IT framework

  • Expansion of Internet and electronic commerce, is redefining relationships among various stake holders in the process of Governance.
  • A new model of governance would be based upon the transactions in virtual space, digital economy and dealing with knowledge oriented societies.
  • Electronic Governance is an emerging trend to re-invent the way the Government works.

E-Governance: Focus

  • Greater attention to improve service delivery mechanism
  • Enhancing the efficiency of production
  • Emphasis upon the wider access of information

E-Governance vs. E-Government
"Government's foremost job is to focus society on achieving the public interest."
"Governance is a way of describing the links between government and its broader environment - political, social and administrative."

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